What Is Dynamics 365?

CRM
Last updated:
May 1, 2021

Intro

Dynamics 365 is a SaaS subscription based offering, readily available solely on Microsoft's cloud solution, Azure. It integrates CRM with ERP in addition to limited assimilation to Workplace applications such as Excel, Expectation, as well as SharePoint in addition to a couple of various other applications.

Dynamics 365 is a real SaaS service; simply put, it's not readily available on-premise; you can just run it in the cloud, similar to Salesforce.com, which is their leading rival.

Moreover, Dynamics 365 has native integration such as PowerApps, Power BI, Power Automate, Microsoft (Office) 365.

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Both ERP and CRM Apps In One Solution

Dynamics 365 customers accredit the applications that offer the finest worth for them. The entire Dynamics 365 family members is developed to offer you with optimum flexibility and extensibility.

Dynamics 365 includes even more than lots of applications and also add-ons, which address your requirements for ERP (Enterprise Resource Preparation), CRM (Consumer Connection Monitoring), therefore a lot extra.

Dynamics 365 (D365) can adjust to fit almost any type of organization since of this versatility as well as fast innovation.

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Dynamics 365 apps and features

Dynamics 365 is very modular based, you pick and choose what modules suit your needs. Their pricing plan is based on what modules you get times the number of users you want to license.

Dynamics 365 for Sales

Dynamics 365 for Sales includes tools that will help you to increase the productivity of your sales people. The module allows you to streamline the whole process of creating quotes, leads, and opportunities, as well as manage your customer relationships, schedule appointments, and track sales activities. You will also be able to boost sales performance with the CRM tool's built-in sales analytics capabilities, such as the ability to track monthly or quarterly sales goals, manage sales rep performance, and forecast sales.

Dynamics 365 Sales Professional

Microsoft Dynamics 365 Customer Service

For years, Microsoft has been developing business management tools that were mostly targeted at larger companies. Now, though, the company has created the new Dynamics 365 Customer Service, a solution that can help small-to-medium businesses to manage customer relationships online. The new service comes with features like online chat, phone support and email management that give it an advantage over competing offerings from Salesforce and Zendesk.

Customer Service Professional | Microsoft Dynamics 365

Dynamics 365 for Field Service

Dynamics 365 for Field Service is a product that has been around since March of this year. It is a product that helps out the field service sector with their business process and workflow. The product is designed to help track down issues and organize knowledge workers who are in the field to deal with issues at the customer site. For field service companies making customer satisfaction a top priority at all times, Dynamics 365 for Field Service is the solution that can help them to manage customer interactions and keep their customers happier.

Field Service | Microsoft Dynamics 365

Dynamics 365 for Finance and Operations

Microsoft has released Microsoft Dynamics 365 for Finance and Operations. This enterprise-grade application gives companies a single place to manage all business and financial processes, from sales to supply chain, to projects and reporting. The core application can be extended with a variety of modules, including a CRM application, and it integrates with existing back-end systems to help companies make business processes more efficient.

Dynamics AX now Dynamics 365 for Finance & Operations | Microsoft

Dynamics 365 Commerce

Dynamics 365 Commerce provides multiple ways to create a digital shopping experience for users of all kinds, from your own website to social media to e-commerce marketplaces such as Amazon.com and eBay.com.

Commerce | Microsoft Dynamics 365

Dynamics 365 Marketing

Microsoft's new marketing tool, Dynamics 365 Marketing , is designed to help make the most of the customer data businesses collect. This cloud-based system lets groups collaborate on campaigns, track them in real time, and analyze results for better marketing in the future. It's easy to use, and it's already being used by large businesses in dozens of countries, from Fortune 500 companies to small startups. So, if you're looking for a way to make your company's marketing more effective, contact your Microsoft Dynamics partner today to start a free trial.

Marketing – Customer Journey | Microsoft Dynamics 365

Dynamics 365 Business Central

Microsoft has been on a tear lately when it comes to business software. From Office 365 to Azure, Microsoft is making it easier and more affordable than ever before to set up your own business. So, it's no surprise that they're taking that same approach with their new Dynamics 365 Business Central product. It's meant to take some of the day-to-day work out of small business management. And while it's not quite ready for prime time, it's an exciting indication of where Microsoft is headed.

Business Central Sign In | Microsoft Dynamics 365

Dynamics 365 Project Operations

Dynamics 365 Project Operations allows you to manage all the aspects of a project within the application, rather than having to rely on a separate resource for project management. This includes cost management, work management, and resource management. It also includes an interactive Gantt chart that allows you to track the progress of your project, as well as providing up-to-date reports that can provide you with all the relevant information you need to keep your project moving along.

Introducing Microsoft Dynamics 365 Project Operations - Microsoft Dynamics  365 Blog

Dynamics 365 Human Resources

Human Resources is an essential part of any business, and Dynamics 365 is a key part of Microsoft’s strategy to help organizations realize their full potential. When Microsoft launched Dynamics 365, the platform combined CRM, ERP, and the power of the cloud into a single, integrated solution that’s easy to use and offers built-in intelligence. One of the first new features in the Dynamics 365 update for 2018 is the new service called Dynamics 365 for Talent. This service provides a new way to discover, evaluate, and engage with the best talent available. It’s a holistic, integrated approach to identifying, attracting, and engaging the best candidates for your open positions, every time.

Human Resources | Microsoft Dynamics 365

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